Discover the payment options accepted by Printerpix and find solutions to common issues at checkout.

Payment Options

Printerpix accepts the following payment methods. Please note that we do not accept cash or checks. We recommend using credit or debit cards issued by a bank, as pre-paid cards may not go through, and refunds to them could take up to 60 days.

Card Payments

• American Express
• Maestro
• Mastercard
• Visa

Payment Services

• Afterpay (split purchases into 4 interest-free payments)
• Amazon Pay
• Apple Pay (available on iOS app checkout)
• PayPal

All payment transactions at Printerpix are encrypted with an SSL connection to protect your credit card information.

Common Payment Issues & Solutions

1. Card Declined

• Double-check that your card details are entered correctly.
• Ensure your card has sufficient funds or is authorized for online purchases.

2. Payment Not Going Through

• Try using a different payment method.
• Clear your browser’s cache or switch to another browser/device.
• Ensure your internet connection is stable.

3. Duplicate Charges

• If you notice multiple charges for the same order, contact us immediately so we can investigate and resolve it.

4. Unable to Select a Payment Method

• Ensure your chosen method is supported in your country or region.
• Contact your bank or payment provider if the issue persists.

If your voucher is from Printerpix and has expired, don’t worry! We’re happy to extend it for you. Simply get in touch with our customer support team, and we’ll take it from there.

For vouchers purchased through third-party providers like Groupon, we recommend checking their terms and conditions. Unfortunately, we’re unable to extend or modify these vouchers. Please contact the provider directly for help.

Coupons cannot be combined with any other discounts or promotional offers. You'll find this detail in the terms and conditions for each coupon. Only one code is applicable per transaction, so we suggest placing separate orders to redeem additional coupons.

If you're having trouble uploading your photos, please check if you've followed these steps:

1. In the design studio, click Upload Photos from the left toolbar

2. Click Upload Your Photos

3. Select your image(s) and click Open

4. Click Add

Accepted Photo File Formats

Printerpix currently only accepts the following file formats:

• JPG
• JPEG
• PNG
• BMP
• HEIC
• HEIF

Some Additional Quick Tips

• Check if your photos are clear, focused, and well-composed.
• If your photo doesn’t meet the recommended resolution, you’ll see a pop-up warning. Consider using a higher-resolution photo to avoid undesirable results.
• If the current image doesn’t meet quality standards, select a different photo to ensure the final product looks great.

For the best results, follow these guidelines when editing photos with software like Adobe Photoshop:

• Use RGB color space (not CMYK).
• Ensure the image is in 8-bit color.
• Save the file in Baseline Standard JPEG format. Avoid using Progressive Scan JPEG files, as they may cause upload issues.

We understand that editing your project should be a smooth and easy experience. If you’re having trouble editing your project, try the following steps:

1. Refresh or Restart

• Save your progress (if possible) and refresh the page.
• If refreshing doesn’t help, log out of your account and log back in.
• Try editing on another device e.g. mobile, desktop or tablet.

2. Adjust File Format

• Ensure the image file is supported in the following formats: JPG, JPEG, PNG, BMP, HEIC, HEIF
• Check the resolution of your images, as low-resolution files may cause issues.

Still not working?

If the issue persists after trying the above steps, our customer support team is here to help! When contacting us, please provide:

• A brief description of the issue.
• Your project link.
• Your login email.
• Your phone number.
• Screenshots or a screen recording of the problem (if possible).

Default location: "My Account " ▸ "My Projects"

Still unable to find it?

If you haven’t deleted the project, it’s possible that you created or saved it under a different account. Please check any alternative email accounts you may have used.

If you are still unable to locate your project please contact our customer support team with the following information:

1. The possible email addresses your account was created under.

2. The name of your project.

3. When you created and last saved your project. Please state the month and year.

Please remember to always save your project as you make edits. In our design studio, click Save on the right hand side of the screen.

After placing your order, please allow 1–3 working days for production before your order is shipped.

Once your order is shipped, the courier will provide tracking updates. Depending on their route and the volume of packages, updates may occur daily or take several days. If no tracking updates are available after 3 working days, please reach out to our customer support team for assistance.

Courier Information:

For real-time updates on courier disruptions, please check the courier's website directly.

FedEX: https://www.fedex.com/en-us/service-alerts.html

UPS: https://www.ups.com/us/en/service-alerts.page

USPS: https://about.usps.com/newsroom/service-alerts/

All orders to the USA will have a track and trace link. You can find this link in your shipping confirmation email. Alternatively, you can enter your invoice or package ID here to track your order.

After placing your order, please allow 1-3 working days for production before your order is shipped. We allow our couriers a total of 7 working days to deliver the package to you. If your order does not arrive after this time, please contact our customer support team.

If your order contains more than one item, please be aware they may be shipped in separate packages. Kindly review your confirmation email for details about your order.

To check the status of any missing items, enter the Package ID number (starting with "CO...") here. You can find the Package ID next to your invoice number in your confirmation email.

While the packages may arrive separately, the entire order should be received within the estimated delivery date. Please allow 1-3 working days for production before your order is shipped.

We are committed to our 100% satisfaction guarantee. If you're not happy, we'll make it right.

If your product arrives defective or damaged, we offer a free replacement. If we cannot provide a suitable replacement or resolve the issue, we will issue a full refund.

Please reach out to our customer support team as soon as possible. To help us resolve the issue faster, please provide:

• Your concern in the subject line of your email. 
• Your order number. 
• Clear photos of the product, highlighting any misprints or errors.